Currently, competition in the construction market is aggravated, and, due to the tendency to gradual increase in the level of service, market competition between brands of construction equipment has grown out of competition in products and prices into competition in quality of service. The need for customers for maintenance is growing, and it is becoming an increasingly important component of the competitiveness of the engineering industry. Inner Mongolia Riqiang actively implements various initiatives based on the principle of “quality forms a brand, the service forms the future”, comprehensively improving the quality, efficiency and image of the service. Thanks to the excellent service, we create value for customers, increase the value of Riqiang and develop value for employees.

A. The service process: more convenient, fast and friendly service can create high value.

At the beginning of 2025, Inner Mongolia Riqiang launched a plan to improve service called “Year of Service Values”. It is a continuation and development of initiatives “Year of quality service” and “year of improving the quality of service”, implemented for the past few years.

As for the support of the policy, Inner Mongolia Riqiang conscientiously implements the policy and regulatory requirements of the Hitachi Construction Machinery in the field of service, making a positive contribution to improving the quality of service.

To expand the possibilities of providing services, Inner Mongolia Riqiang has introduced a sales reengineering strategy, creating a three -dimensional service network in which the main channel is the dispatching service of the service department, the main channel is the reaction service of the first level of branches and the main channel - the practical work of specialists in class services of class services B. This made it possible to increase the efficiency and efficiency of work. In recent years, Inner Mongolia Riqiang has invested significant funds and resources in the modernization of its service technologies. Currently, the company has 74 certified Hitachi employees of junior and higher professional titles, as well as 13 middle -level engineers, which significantly expands the company's capabilities in the field of service.
To increase the efficiency of maintenance, Inner Mongolia Riqiang focused on eliminating institutional barriers, constant optimization and review of business processes, integrating and optimizing operational elements, as well as improving its service model, striving for more quickly providing services. The “regional responsibility system” introduced in 2012 increased the effectiveness of collecting information and eliminating problems. The “Service outsourcing system” implemented in 2014 allowed more industrial and mining companies to access the capabilities of Inner Mongolia Riqiang for the supply of spare parts and repair, optimizing the repair processes and reducing the terms of its implementation.

Since the beginning of this year, Inner Mongolia Riqiang has continued to deepen the service management reforms. Thanks to the “Service Service” function in WeChat Mall, the company introduced the reforms of the internal control system, remote authorization and centralized processing of business data for the integration and consolidation of internal operating resources. This improved the internal support of customer service and contributed to the creation of a truly client-oriented operating system. Moreover, Inner Mongolia Riqiang pays paramount attention to customer experience, trying to increase their satisfaction with the provision of advanced services. The company adheres to the principle of “thinking in advance and taking the first step” in its maintenance work. Thanks to the complex service management model, including delivery, scheduled inspections, maintenance, special patrols and repair, the company increased customer satisfaction and established closer relations with them, deserved wide recognition. Being a leading dealer of services in internal Mongolia, Inner Mongolia Riqiang will undoubtedly provide a real convenience of more than 1200 clients, and also play a positive role in the complex strengthening of the Inner Mongolia Riqiang brand and creating a visiting card of the city.

B. Advantages of maintenance: planned implementation of the “Year of Service Values” policy for a comprehensive improvement in the quality of service

Under the strict leadership and control of Inner Mongolia Riqiang and branches managers, all employees are enthusiastic and initiative to improve the quality of service. Starting with thorough attention to the details, they continue to invest in increasing the efficiency of customer service, accelerating the development of service channels, expanding the ability to provide services and strengthening accurate service management. They seek to satisfy the diverse and modern needs of customers for maintenance and fully use their role in servicing customers and promoting social development.

Inner Mongolia Riqiang also pays priority to solve unresolved problems with servicing and creating values ​​for customers. They developed and introduced specific measures to improve service in ten areas: improving the efficiency of service in departments, improving the level of service, strengthening personnel, improving the quality of service, improving service quality, standardization of service standards, monitoring customer satisfaction, fulfilling internal service obligations and increasing professional training of employees. These measures comprehensively contribute to the introduction of innovation into systems, mechanisms, channels, processes and services, which ultimately improves the quality of service.

Inner Mongolia Riqiang was originally engaged in sales and succeeded in the service sector, becoming a standard in the industry in quality of service.